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Company Description

Our team is looking for a highly skilled call center customer service manager who can motivate sales and service supervisors to achieve department goals and champion their teams to deliver specific results for our clients. 

This leadership position is responsible for daily operations and opportunities to improve conversion, efficiencies, and customer service levels, deliver specific sales objectives and support the call center in all facets. 

Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred.

This is a full-time, Remote position

Our Call Center Supervisor provides accurate, efficient, and customer-focused service. You will supervise a team of about 10-15 Customer Service Specialists as you direct and support workflow processes and follow up on employees' productivity while ensuring the achievement of established service levels. Customer interactions and transactions will range from basic to moderately complex. Ensures policies and procedures are enforced.

You Will

  • Manage metrics, performance criteria, policies, and procedures to improve call center productivity continuously 
  • Drive a culture of accountability, continuous improvement, and personal excellence
  • Directs workforce management activities and sets performance goals and objectives accordingly
  • Develop and maintain a strategy for ensuring customer satisfaction in all service interaction
  • Responsible for the overall performance and productivity of direct reports
  • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting.
  • Determining work procedures, preparing work schedules, and expediting workflow
  • Responsible for hiring, coaching, and terminating call center employees
  • Make decisions regarding customer requests weighing impact based on risk and drawing on overall banking knowledge and experience.
  • Assist agent in responding to escalated customer service issues, inquiries, and complaints.
  • Assist with troubleshooting situations and make improvement recommendations to management.



You Have

  • 3+ years in a Customer Service Management role with a demonstrated ability to manage and lead people to gain results and continuously improve.
  • Ability to manage effectively remote team
  • Ability to communicate assertively, diplomatically, and articulately over the phone, e-mail, face-to-face, and across all levels internally and externally
  • Enthusiastic, collaborative and positive approach to problem preventing and solving
  • Ability to deliver persuasive, confident, and written and verbal communication
  • Strong focus on Customer Service and understanding of collection operations
  • Ability to multi-task in a fast-paced environment
  • Ability to manage and delegate work effectively
  • Experience working in a customer service/call center environment
  • Superior knowledge of call center tools and technology used to manage KPIs and SLAs

    You’ll Love

    • Industry-leading compensation package
    • Flexible vacation policy
    • Fully Remote Work
    • Flexible and supportive work policy
    • 13th Month Pay



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    Company Description

    (OPEN FOR CUSTOMER SERVICE)


    A Trainer is an experienced educator. Your abilities to convey a message should only be surpassed by a deep knowledge of your field. Organizational skills and a positive attitude are important qualities that you have to possess.

    The goal is to promote efficiency and competitive advantage by developing the skills of personnel.

    You will provide complete training to share your expertise in ways that motivate others.


    This is an open-dated apprenticeship. The selected candidate will be work under the supervision of the training department and will directly report to the BFD's training manger; your work hours will include: 4-hours (training team) and 4-hours (from your respective department-team).

    Be part of our T3 Program (Train the trainer program). Benefits include: 

    - Hands on training in creating Training materials using  Canva Slides

    - Hands on training in creating and Editing Training tutorial videos 

    - Mastery of Blossom Flower and Delivery's Customer Service Processes 

    - Training and classroom management and department coordination 

    About the Role

    • Enhancing the competencies of individual employees by designing and conducting training programs that will boost employees' workplace performance in alliance with the company’s core values. 

    • Creating, drafting and executing the training needs assessments, designing and delivering curriculum and learning materials and managing all phases of training interventions.

    • Identifying the training needs by evaluating strengths and weaknesses.

    • Familiarity with the new and current software programs including experience and performance testing. 

    • Translating requirements into training that will groom employees for the next step of their career path.

    • Building an annual training program and preparing teaching plans.

    • Creating, developing and overseeing the production of classroom handouts, instructional materials, aids and manuals.

    • Directing structured learning experiences and monitoring their quality results.

    • Facilitating new hire orientation and delivering training courses. 

    • Assessing training effectiveness to ensure incorporation of taught skills and techniques into employees' work behavior.

    • Annual evaluation of ongoing programs to ensure that they reflect any changes. 

    • Monitoring of employee’s performance and response to training and conducting evaluations to identify areas of improvement.

    About you

    • (Preferred but not required): At least 2-3 years of hands-on experience as a trainer in a corporate or call center/bpo setting.

    • BSc/BA in business, HR, finance, education, information technology or relevant field. 

    • (Preferred but not required): Certification from talent and training associations is a plus.

    • (Preferred but not required): Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), Canva and instructional and e-learning software.

    • Experience with technologies and best practices for instructional manuals and teaching platforms. 

    • Understanding of effective teaching methodologies and tools.

    • Strong project management skills with the ability to supervise multiple projects.

    • Excellent leadership, team building, and management skills.

    • Excellent verbal and written communication skills.

    • Good interpersonal skills and communication with all levels of management.

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    Company Description

    Job Description: 

    We are looking for a Purchasing Officer / Order Processor to buy products that are essential for our company’s day-to-day operations. You will review prices and quality.

    Purchasing Officer Responsibilities include evaluating vendors, negotiating prices. For this role, you should have good negotiation skills, along with solid analytical skills to make sure you’re identifying the most profitable offers.

    Ultimately, you’ll create and maintain good relationships with key suppliers to ensure merchandise is high quality and delivered on time.



    Purchasing Officer Responsibilities include:


    • Researching potential vendors
    • Comparing and evaluating offers from suppliers
    • Negotiating pricing
    • Track orders and ensure timely delivery
    • Review quality of purchased products
    • Enter order details (e.g. vendors, quantities, prices) into internal databases

    Maintain updated records of purchased products, delivery information, and invoices

    Job Competency:

    • High School graduates with 1-year of experience in the Sales Field are a must.
    • Must have negotiation skills 
    • Must be available to work 5 days a week (40 hrs+)
    • Must be available to work from 6 AM- 6 PM Pacific Time Zone (UTC−08:00 Los Angeles). We have different shifts
    • Ability to excel in a fast-paced, agile environment critical thinking and strong problem-solving skills
    • Ability to adapt quickly to change, think on your feet, communicate positively, and work proactively
    • Excellent communications skills – written and verbal and ability to handle all interactions with internal and external clients or customers with professionalism

    SALARY: $3 per hour + Commisions

    BENEFIT:  Prorated 13th-month pay and performance incentives 


    HIRING PROCESS:  ONLINE APPLICATION -> ONLINE ASSESSMENT -> INITIAL INTERVIEW -> FINAL INTERVIEW






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    Company Description

    ABOUT THE ROLE


    As an experienced Customer Service Representative, you will provide support by reinforcing helpful information, answering questions, responding to complaints, walking customers through basic troubleshooting or setup processes, selling products and services to clients, and processing payments. 


    ·         Managing inbound calls but not limited to the following:


    •      Assisting and resolving the customers’ queries and requests.
    •      Managing call-back request from the customers including misrouted calls from another department.
    •      Able to independently deal with a florist for any other Blossom Flower Delivery order-related inquiry.
    •     Ideal candidates for the position can extensively assist and guide in helping the customer to the following: Delivery Status, Offer redelivery, Offer substitution, Missing add-ons, Claim not delivered, Cancellation request, Additional Charge Query, Declined Credit Card issues,  Offering Add-ons on customer’s order, Updating in recipient's information


    ·         Managing customers follow up concerns but not limited to the following:


    •     Do outbound calls and provide accurate information, seek approval for specific concerns like the need for substitution, redelivery, additional payment, etc., and a satisfactory answer to their queries and concerns.
    •     Communicate with florists either over the phone, email, or the secured messaging system of the company to confirm changes, gather information regarding an order, or ensure that an order is successfully placed.
    •      Handle customer concerns that need to be thoroughly reviewed to provide the best resolution fit for the concern and the customer on time.
    •       De-escalate situations involving dissatisfied customers, offering patient assistance and support.
    •       Guide customers through navigating the company site or using our self-service option.
    •       Review customer or client accounts, providing updates and information about their order.
    •       Collaborate with other departments to create better methods to address customer complaints
    •       Determining the efficient, most effective ways to answer a client’s or customer’s questions



    TECHNICAL QUALIFICATION AND REQUIREMENTS


    •        DESKTOP/LAPTOP: i3 or i5 with at least 8 GB RAM and above 2.0 GHz CPU 
    •      USB TYPE Headset with Noise Cancellation feature.
    •      Wired Internet Connection with at least a minimum of 10mbps for the Internet download speed.



    JOB COMPETENCY


    • High School graduates with 1-year of experience in the Customer Service Field is a must.
    • Must be amenable to a graveyard with a rotating schedule
    • Ability to excel in a fast-paced, agile environment critical thinking and strong problem-solving skills
    • Ability to adapt quickly to change, think on your feet, communicate positively, and work proactively
    • Excellent communications skills – written and verbal and ability to handle all interactions with internal and external clients or customers with professionalism
    • Could type at least 30 words per minute
    • Any candidate who has previous SUPPORT AND CUSTOMER SERVICE experience is preferred.

     

    SALARY: $3 per hour



    BENEFIT:  Prorated 13th-month pay


    HIRING PROCESS:  ONLINE APPLICATION -> ONLINE ASSESSMENT -> INITIAL INTERVIEW -> FINAL INTERVIEW


    Click APPLY and get scheduled for a job interview!

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    Company Description


    ABOUT THE ROLE


    • The Quality Assurance Specialist evaluates our customers’ experience as they interact with our Associates through inbound and outbound calls, email, chat responses and etc...
    • The Quality Assurance Specialist compares it against the Company’s standards of performance and Scorecard or Rubric
    • The Quality Assurance Specialist assesses Associates’ demeanor, technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines
    • Blossom Flower and Delivery Quality Assurance Specialist uses a quality monitoring system to compile and track performance and provides actionable data and feedback to our Associates, coaches and managers as well as to various internal support groups, as requested
    • The Quality Assurance Specialist delivers effective coaching to contact agents, are expected to participate in call calibration sessions on an ongoing basis and have a pivotal role to play in developing customer experience and Associate’s holistic approach in engaging with Blossom Flower and Delivery’s business partners


    o  Evaluate Blossom Flower and Delivery agent’s performance by extensive evaluation of call recording and following the guidelines and processes of the Quality Assurance Department

    o   Has the ability to discuss the Quality guidelines and goals of Blossom Flower and Delivery

    o   Have strong organizational and interpretation skills and attention to details

    o   Dedicated to improving the customer experience and the voice of the customer

    o   Develop quality assurance standards and company processes

    o   Ensure to meet customer’s expectations and demand




    TECHNICAL QUALIFICATION AND REQUIREMENTS


    • DESKTOP/LAPTOP: i5 with at least 4 GB RAM and win10.
    • USB TYPE Headset with Noise Cancellation feature.
    • Wired Internet Connection with at least a minimum of 10mbps for the Internet download speed.




    JOB COMPETENCY


    • 3 months or more stay with Blossom Flower Delivery
    • Insights in Processor, Sales and Support
    • At least Quality Assurance Experience in the past (but not required)
    • Can work independently with minimal supervision
    • Excellent verbal and written communication skills
    • Preferably with 95% Reliability Score
    • Flexible with work hours
    • No current corrective actions
    • Keen to details



    COMPENSATION PACKAGE:  $3.50 per hour rate plus prorated 13th month pay bonus


    HIRING PROCESS:  ONLINE APPLICATION -> ONLINE ASSESSMENT -> INITIAL INTERVIEW -> FINAL INTERVIEW



    Click APPLY and get scheduled for a job interview!

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    Company Description

    Lime Vizio Inc Gifting brands are seeking a talented Graphic Designer to join its fast-paced remote marketing team. You will help in supporting the marketing initiatives across our three brands: Blossom Flower Delivery, Sunny Flower Delivery, and Gift On Schedule. We are looking for someone that has a strong understanding of layout, typography, and color theory. It’s imperative that the candidate has solid experience with digital design.

    Duties:

    • Collaborate with Marketing Managers to design and create a wide variety of digital assets for all marketing campaigns (Websites, Social Media, Email Marketing, Display Advertising, and others)

    • Effectively manage the logistics of day to day projects so they are on time and on strategy

    • Basic editing and sizing of product photography for use on websites and print

    • Recommend and implement updates to the design style guide to ensure delivery of consistent, on-brand design principles

    • Creative A/B testing and consolidation of test results

    • Maintain and organize assets and photography collections for brands

    • Research and keep current with new trends in digital design practices

    • Other projects as assigned

    Required Skills and Abilities:

    • 5+ years of design experience or you should be super talented

    • Portfolio submission required for consideration

    • BA/BS degree in Marketing, Visual Communication, Graphic Arts/Design, or another related field

    • Required proficiency in Adobe Creative Suite - Indesign, Illustrator, Photoshop for both Mac and PC

    • Proficiency in Microsoft Office applications

    • Strong attention to detail

    • Highly collaborative and welcomes constructive criticism – ability to take feedback and improve the design

    • execution

    • The diverse range of design skills, styles, and techniques with strong attention to visual details

    • Solid design, artistic, and layout skills to make effective use of colors, fonts, and imagery

    • Ability to multi-task in a fast-paced environment and manage multiple projects simultaneously

    • Work well independently or collaboratively with a team with minimal supervision

    • Strong communication and interpersonal skills – open, friendly, and positive attitude

    • Flexible and adaptable with changing priorities

    • HTML/CSS and basic sandbox work area knowledge a plus

    • Digital/Motion Graphic/Video Editing Background experience a plus

    • Illustration and drawing skills are a plus

    • Retouching Skills and photo manipulation skills are a plus SALARY: Negotiable Depending on experience LOCATION: Remote TIME: We are working Nationwide in the US, but you would work in Pacific Time Zone (Los Angeles Time)

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    Company Description

    The Coordinator of Email Operations will be responsible for email production and execution, including project management, HTML/CSS coding, troubleshooting, QA review, and deployment of promotional email campaigns. In addition to building emails and segmentation, this person will be responsible for overseeing and improving the email process workflow and the creation/optimization of lifecycle campaigns.

    ESSENTIAL DUTIES RESPONSIBILITIES

    Major responsibilities of the position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments, and specific projects may be assigned at the discretion of executive management

    • Build (code) HTML emails following design best practices to optimize for all devices and browsers.
    • Build segmentation for email marketing campaigns
    • Assist in managing the email production workflow including the development of the email production calendar, collaborating with the Email Strategy and Web Marketing teams, and working to QA and test email assets.
    • Build and improve email automation and triggered programs
    • Monitor email deliverability and list hygiene to ensure optimal inbox placement.
    • Deliver reporting and insights that accurately measure the delivery and performance of each email campaign.
    • Test and optimize tactics to help drive email engagement and overall revenue.
    • Other duties as assigned



    REQUIREMENTS

    • 1-3 years of demonstrated success in email marketing production ideally at a consumer retail, tech, or media company.
    • Understanding of HTML and email design best practices including responsive design.
    • Knowledge of Email Service Providers like Salesforce Marketing Cloud (ExactTarget), Cheetah Digital, Silverpop, Sailthru, or Oracle is a plus.
    • Ability to identify the metrics to drive success, measure KPI's and drive initiatives to completion.
    • Understanding of email fundamentals: CAN-SPAM requirements, segmentation, deliverability
    • Ability to work in a fast-paced environment with a high degree of initiative and self-motivation

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    Company Description

      A Python Developer should have a good understanding of Django framework.


      Required Skills
      • 5+ years of relevant experience in Python application Development
      • Good knowledge in Python, with the understanding of at least one Python web framework (i.e Django, Flask, etc)
      • Good knowledge of Django is preferred.
      • Must have done projects either in Core Python on Django.
      • Basic understanding of HTML, CSS, JavaScript, JQuery, JS Libraries like AngularJS or React JS.
      • Knowledge of Rest API’s implementations
      • Linux understanding would be an added advantage.
      • Understanding of fundamental design principles behind a scalable application
      • Able to create database schemas that represent and support business processes
      • Proficient understanding of code versioning tools such as Git

      Responsibilities
      • Understand the project by asking questions, identifying challenges and offering suggestions for improvement
      • Consult with Client and Project Coordinator about the project challenge/concern
      • Help and support other colleagues
      • Demonstration of the deliverables to the client during the client meetings
      • Provide suggestions to the client to improve his/her product.
      • Test the website and identify any technical problems and hitches
      • To write reusable, testable, and efficient code
      • Integration of frontend elements developed by front-end team with functional logic

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      Company Description

      A Network & Server Admin at Blossom Flowers will have an essential role in administering and managing the company’s local area network and cloud-based hostings. 

       

      The Network & Server Admin will require troubleshooting, cloud hosting related technical issues, in addition to providing hardware and software support and solutions to employees as well as clients. It also requires a good understanding of Linux.

      Required Skills

        • 1+ years of experience working on cloud hosting environments. AWS environment with good understanding and knowledge
        • Have a good understanding of managing systems and services on cloud providers like AWS or GCP
        • Sound understanding of working on different Linux distributions like Ubuntu, Centos, Debian, etc
        • Good understanding of web servers (Apache, Nginx, etc), SQL databases & PHP/Node.js/Python installation as well as configuration
        • Command-line tools knowledge (ex. SSH, Bash)
        • Experience in any scripting language (Bash scripting, python, etc)
        • 1+ years experience in networking including LAN, WAN, Wi-Fi, Router/Firewall Management, etc.
        • The candidate should be proficient in troubleshooting OS and network-related issues with good interpersonal communication skills and good presentation skills.
        • Thorough understanding of Windows, Linux, and macOS desktop environments.

          Good to Have

          • Experience and knowledge of managing Linux-based hosting servers (Ex. AWS EC2 instances).
          • Basic understanding of DevOps concepts can be a plus
          • Experience/Knowledge of Monitoring Services for hosted systems.
          • Should be proactive with managing and defining options in a cloud environment.
          • DNS management experience.
          • Development experience using LAMP architecture.
          • Code Repositories Management (Ex. Git).
          • G Suite Management.
          • Working experience in managing Unifi Controllers and Ubiquiti routers.
          • IPv6 networking experience.
          • Good Communication Skills.

            Responsibilities

            • Troubleshoot desktop computer issues: Identity, investigate and resolve problems in the quickest way possible.
            • Look after a firewall and content filter.
            • Handle all the server roles such as DNS, Web Server, Database Server, etc.
            • Manage cloud hosting servers, and services installed on those servers.
            • Communicate with cloud hosting support for technical queries.
            • Work on hosting servers to create/update sites and install new software/services.
            • Manage and control server(s) via SSH.
            • Configure file permissions for various websites.
            • Maintain prevention plans to keep websites secure from hacking attempts.
            • Look after all network/server-related tasks and regularly come up with strategies for improvement.
            • Regular documentation on server and network policies and protocols.

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            Company Description

            A Front-End Engineer at Blossom Flowers will be an integral part of our development team as we work on the design, development, and maintenance of customized websites and related web applications.

             

            A Front-End Engineer at Rubico will require an understanding of project requirements and specifications, good logical and troubleshooting skills, and a strong knowledge of HTML5, CSS3, JavaScript. The Front-End Engineer should also be creative.


            Required Skills
            • 2+ years of relevant work experience in web & mobile application development using HTML5/CSS
            • Good understanding of device-specific development(Responsive)
            • Expertise in HTML5, CSS3, SASS, LESS
            • Code Compilation (Webpack)
            • Front-End Frameworks (Bootstrap ¾, Materialize CSS, Zurb Foundation)
            • Should have good knowledge of Code Repository (GITHUB, GITLAB ETC)
            • Familiarity with browser testing and debugging
            • Knowledge of SEO principles (front-end perspective)
            • Understanding of client-side scripting languages like Javascript, Jquery

            Good to Have
            • Good understanding of any frontend programming language(VueJS, ReactJS)
            • Experience with design & prototyping tools like Adobe Photoshop, Illustrator, Sketch, or wireframe tools
            • Experience with developing IA, wireframes, interaction design patterns, prototypes, and style guides
            Responsibilities
            • Understand the project by asking questions, identifying challenges, and offering suggestions for improvements
            • Follow the best practices for coding related to HTML/CSS and Javascript
            • Ensure that deliverables are error-free by using project check sheets, Test Cases, and other tools
            • Ability to demonstrate tasks to the client in sprint delivery meetings and deliver tasks to the client effectively
            • Optimize applications for maximum speed
            • Help back-end developers with coding and troubleshooting
            • Keen to learn new technologies related to the HTML/CSS

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            Company Description

            A Project Coordinator at Blossom Flowers IT will get to communicate with CEO and CTO and use a highly-organized and structured approach towards coordinating with developers to create customized websites and related applications.

             

            The Project Coordinator will require excellent time management and communication skills, as he/she collaborates with clients and internal teams to deliver results on deadlines. Project Coordinator responsibilities include working closely with the CEO and CTO to prepare comprehensive action plans, including resources, timeframes, and budgets for projects.


            Required Skills
            • 2+ years of experience in handling small to mid-sized IT Projects
            • Excellent communication, interpersonal and soft skills to build trust and relationships with clients globally (Preferred working with US clients)
            • Good knowledge of project planning, execution along with time, risk, and cost management.
            • Understanding of agile project management using Scrum
            • Good understanding of other project management methodologies like Kanban and Waterfall
            • Conceptual knowledge of web/mobile development technologies
            • Good Knowledge of Documentation of Processes related to the projects
            • Strong client-facing and teamwork skills
            • Hands-on experience with project management tools (e.g. Basecamp, Jira, or Trello)


              Good to Have

              • Perform Feasibility & Risk Analysis at the start of every project
              • Understanding of MVC, OOPS, and Design patterns
              • Basic knowledge of version control systems (e.g. Git, SVN, etc)
              • Good understanding of Open Source CMS (WordPress, Drupal, or Magento)
              • An ability to prepare and interpret flowcharts, schedules, and step-by-step action plans

                  Responsibilities

                          • Perform Feasibility & Risk Analysis at the start of every project
                          • Understanding of MVC, OOPS, and Design patterns
                          • Basic knowledge of version control systems (e.g. Git, SVN, etc)
                          • Good understanding of Open Source CMS (WordPress, Drupal or Magento)
                          • An ability to prepare and interpret flowcharts, schedules and step-by-step action plans
                          • Communicate effectively with clients to identify needs and evaluate alternative business solutions
                          • Manage day-to-day client interaction and assist them in defining and listing requirements
                          • Manage projects through proper planning, documentation, and team management
                          • Assure Quality of deliverables
                          • Use tools to monitor working hours, plans, and budget
                          • Assign tasks to internal teams and assist with schedule management
                          • Ability to work on tight deadlines

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                          Company Description

                          A Software Engineer – PHP at Blossom Flowers will require an understanding of project requirements and specifications, strong logical and troubleshooting skills, and coordinating with co-developers to create customized websites and web applications. 


                          The Software Engineer – PHP will need to be a good learner, problem solver, enthusiastic person who can analyze the problem for a solution.


                          Required Skills
                          • 1+ years of relevant experience in PHP Development
                          • Basic understanding of front-end technologies, such as JavaScript, jQuery, Ajax, HTML, and CSS
                          • Strong knowledge of Object-Oriented PHP programming and MySQL
                          • Should have knowledge of at least one PHP Framework (Laravel, Yii, Zend Framework, Symfony, etc)
                          • Understand MVC design patterns
                          • Should have knowledge of version control (Git)
                          • Experience in common, third-party APIs (Twitter, Facebook, LinkedIn, etc)
                          • Have a working knowledge of an e-commerce platform
                          • Knowledge of payment gateway integration
                          • Conversant with the latest technologies and trends in the IT industry.
                          • Good communication skills.
                          Good to Have
                          • Knowledge of Javascript frameworks like Vue.js, AngularJS, ReactJS.
                          • Knowledge of MVC web framework ES6.
                          • Experience in handling servers (AWS, WP Engine, etc).
                          • Able to perform unit testing.
                          • Experience or Knowledge in working on any CMS (WordPress, Joomla or Drupal, etc)
                          Responsibilities
                          • Understand the project by asking questions, identifying challenges, and offering suggestions for improvements.
                          • Review the requirement document and ask relevant questions.
                          • Write a clean, well-designed code.
                          • Web development using PHP with MySQL database and open-source customization.
                          • Ensure site compatibility with PHP programming requirements.
                          • Troubleshoot, test, and maintain core product software and databases to ensure strong optimization and functionality.
                          • Contribute to all phases of the development lifecycle.
                          • Integrate user-facing elements developed by front-end developers.

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                          Company Description

                          A WordPress Developer at Blossom Flowers will be responsible for developing and maintaining web applications and dynamic websites using WordPress.

                          A WordPress Developer will require a strong understanding of industry trends and content management systems. Able to create attractive and user-friendly websites according to client specifications. Strong experience with responsive and adaptive design.


                          Required Skills

                            • 1+ years of relevant experience in PHP/MySQL/WordPress Development
                            • Strong knowledge of Object-Oriented Programming and MVC pattern
                            • Strong understanding of WordPress back-end development
                            • Good knowledge of WordPress Coding functions, WordPress themes, and plugins
                            • Should have working experience in Front-end technologies (HTML/CSS/Javascript)
                            • Should have a strong knowledge of Theme Builders (Beaver Builder, Divi, Elementor).
                            • Should have a strong knowledge of site optimization techniques.
                            • Strong database and query optimization skills.
                            • Should have knowledge of Git Version control and working knowledge of Github/Gitlab workflow.
                            • Knowledge of eCommerce tools in WordPress.
                            • Should have an understanding of the integration of Payment Gateways.


                            Good to Have

                              • Good knowledge of building tools like WebPack
                              • Good knowledge of SASS/LESS, Bootstrap framework, Grid/Flex
                              • Basic knowledge of WPEngine or similar managed hosting
                              • Recognition and basic configuration of standard plugins

                              Responsibilities
                              • Understand the project by asking questions, identifying challenges, and offering suggestions for improvements
                              • Consult with the client and project coordinator about the project challenge/concern
                              • Able to demonstrate deliverables to the client during the client meetings
                              • Provide suggestions to the client to improve his/her product
                              • Test the website and identify any technical problems and hitches
                              • Cooperate with web designers to match visual design intent
                              • Stay plugged into emerging technologies/industry trends and apply them into operations and activities
                              • Integration of UI layout provided by Front-End Engineer(HTML/CSS)

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                              Company Description

                              A UI-UX Designer at Blossom Flowers would be responsible for coming up with creative solutions and innovative ideas along with working on creating user interfaces and enhancing the user experience per custom requirements.

                               

                              The UI-UX Designer will require experience with design software and wireframe tools. 

                              UI/UX Designer responsibilities include gathering user requirements, designing graphic elements, and building navigation components.

                              Required Skills
                              • 1+ years of relevant experience working in UI-UX Designing
                              • Ability to understand the Project Requirements.
                              • Understanding of Web Page/Application Design, Logo Design, User Interface/Mobile app design
                              • Good sense of UI/UX (User Interface/User Experience).
                              • Command over at least 2 design tools of Photoshop, Illustrator, Sketch, XD, Invision, and associated design tools
                              • Creative and innovative thinker with excellent communication skills
                              • Experience in creating Wireframe/Prototype Design
                              • Rapid design and testing methodology
                              Good to Have

                                     

                                    • Sound understanding of working on front-end technologies with HTML5 & CSS3 will be preferred
                                    • Understanding of user psychology and how design can influence business decisions
                                    • Eagerness to learn


                                    Responsibilities
                                    • Understand the project by asking questions, identifying challenges, and offering suggestions for improvements
                                    • Gather and evaluate user requirements in collaboration with product managers and engineers
                                    • Illustrate design ideas using process flows, sitemaps, and wireframe prototype
                                    • Develop UI mockups and prototypes that clearly illustrate how sites function and look
                                    • Identify and troubleshoot UX problems
                                    • Carry out User Analysis and Visual Design according to client requirements
                                    • Consult with the client and discuss questions during sprint meetings
                                    • Design logos, graphic design, typography, etc.
                                    • Review quality of deliverables prepared by team before passing to client

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                                    Company Description

                                    Required Skills


                                    • 3 - 5 years of data science experience
                                    • Experience with supporting cloud-based ML pipeline/operationalization.
                                    • Experience creating machine learning applications, data-processing pipelines, monitoring results / iterating after launch.
                                    • Experience engineering information from massive, sophisticated datasets (e.g. Spark, MongoDB, Snowflake, BigQuery).
                                    • Develop infrastructure and “pipelines” for handling data, applying generalization and abstraction layers to enhance efficiency and sustainability of data architecture
                                    • Experience with statistical software (e.g., R, Python) and database languages (e.g., SQL)
                                    • Experience with containerization and cloud-based deployments (eg. GCP, AWS, Azure)
                                    • Experience using neural networks for time-series modeling is a plus
                                    • High tolerance for ambiguity
                                    • Ability to effectively work with business leads and data scientists
                                    • Strong verbal and written communication skills, ability to synthesize conclusions for non-experts, and desire to influence business decisions



                                      Required Skills

                                      • Own the full Data Science life-cycle from conception to prototyping, testing, deploying, and measuring its overall business value
                                      • Design machine learning models to predict user behaviors and implement experiments to measure how they respond to our strategies.
                                      • Uncover insights in our user clickstream, pricing, and product data to provide tactical guidance on how to act on findings.
                                      • Integrate your algorithmic solutions into our technology platforms to run at scale and directly change the customer experience on-site
                                      • Scope concrete data science solutions to ambiguous business problems.
                                      • Develop personalized recommendation systems that leverage machine learning models to serve relevant content to customers
                                      • Drive measurable business value collaborating with cross-functional business and technical teams
                                      • Partner with engineering to scale and deploy machine learning models

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                                      Company Description

                                      Sr. Full Stack .Net Developer  

                                      Requirements

                                      Required Experience


                                      • Extensive experience with C#, .NET Core MVC, .Web API
                                      • Extensive experience with C#, ASP.NET MVC, JavaScript, jQuery
                                      • Extensive experience with SQL databases, specifically MS SQL
                                      • Extensive experience with responsive HTML / CSS design
                                      • Ability to work independently with minimal supervision
                                      • Extensive experience with OOP concepts, design patterns, and modular code.
                                      • Experienced in eCommerce web development is a plus
                                      • 5+ years of relevant work experience in a fast-paced web-based software development environment

                                      Duties and responsibilities

                                      • You will be assigned features each week with other developers and your objective is to translate those features into working code into existing applications or create brand new applications
                                      • Design, deliver and ensure robust, reliable, and effective web applications
                                      • Provide ownership of application development technical processes
                                      • Actively guide technical design and code development as a subject matter expert for scalable solutions
                                      • Maintain and support the production environment
                                      • Excellent listening and communication skills, including effective follow-up
                                      • Work closely with other developers to accomplish weekly development goals 


                                      Required Experience

                                      • Extensive experience with C#, .NET Core MVC, .Web API
                                      • Extensive experience with C#, ASP.NET MVC, JavaScript, jQuery
                                      • Extensive experience with SQL databases, specifically MS SQL
                                      • Extensive experience with responsive HTML / CSS design
                                      • Ability to work independently with minimal supervision
                                      • Extensive experience with OOP concepts, design patterns, and modular code.
                                      • Experienced in eCommerce web development is a plus
                                      • 5+ years of relevant work experience in a fast-paced web-based software development environment
                                      • Stay up to date on best practices and share knowledge of current, new, and emerging technologies and processes within the organization
                                      • You will be responsible for developing .NET Core MVC, Web API application
                                      • You will be responsible for maintaining ASP.NET webform/MVC, C#, JavaScript/jQuery, LESS/CSS, and T-SQL code

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                                      Company Description

                                      The Director of Customer Service will direct and oversee the organization’s customer service operations.



                                      What you will do:


                                      • Define the short, mid, and long-term vision for the customer experience operation.
                                      • Responsibility for our service NPS score and rating.
                                      • Create a plan to help the customer service team scale as the company grows
                                      • Development of standardized metrics by which performance is consistently measured.
                                      • Constantly monitor and improve customer satisfaction.
                                      • Serve as the main point of contact and liaison between clients and the rest of the wishi team and share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience.
                                      • Building processes and a support structure for scale and quality.
                                      • Aggregating all consumer feedback to pass through the appropriate internal channels.
                                      • Troubleshoot and resolve customer issues with the utmost care and respect.
                                      • Manage the Customer Experience team.
                                      • Demonstrated ability to influence continuous improvement.



                                      Who you are:


                                      • 6+ years of experience in a client experience role, working with an online product/service.
                                      • Experience leading remote teams
                                      • Zendesk or Crisp experience.
                                      • Project management skills.
                                      • Strong analytical skills and operating rigor.
                                      • Superb written and verbal communication skills.
                                      • Proven track record of achieving targets and goals, preferably in a service/e-com setting.
                                      • Has handled difficult customers or situations and can demonstrate resolutions.
                                      • Ability to navigate data and people to find answers.
                                      • The motivation and flexibility to work well in a high-growth environment where things change quickly.
                                      • Stays current on new technology and evolving industry trends impacting customer care; creates initiatives to consistently improve our ability to service customers. Develop new practices and tools to service clients and drive efficiency.
                                      • Positive attitude, empathy, and high energy.






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                                      Company Description

                                      Join our Lime Vizio organization as HR Director and partner with a group of senior leaders and their organizations providing strategic support and helping lead LimeVizio's unique approach to leadership, people development, and organizational design and culture in a fast-growing and dynamic private company.

                                      We are looking for talented people who are passionate about optimization of talent and are aligned with and can balance our Lime Vizio values to “take the long view” and “get stuff done”.

                                      You Will

                                      • Coach and consult on organizational design and management issues, as well as challenging and/or influencing decision-making processes
                                      • Streamline and implement new, scale structures and/or processes to create speed, efficiency, and agility within the organization
                                      • Be an owner of the organizational and cultural health and the effectiveness of the leadership teams
                                      • Plan, drive, execute and monitor the effectiveness of initiatives set by the People team.
                                      • Implement employee engagement strategies to foster an environment based on respect and values

                                      You Have

                                      • Possess at least 5 years of human resources experience
                                      • You are a team player, low-ego, and highly collaborative. You get energized by engaging with people, helping them grow, and seeing them thrive.
                                      • Take responsibility for outcomes mindset and look to solve not just identify problems
                                      • Emotional intelligence, ability to work well in a fast-paced, iterative environment, open to changes while balancing your advisor role to help focus on the best outcomes.
                                      • Establish rapport with and build and refine trusting and open partnerships with leaders and people across an organization.
                                      • Able to credibly consult (listen, understand, influence) with people at all levels (including senior leadership) in a principled and quantitative approach.
                                      • Analytical and quantitative skills are comfortable using data and analytics to solve problems or substantiate your suggestions.
                                      • Broad knowledge and hands-on experience with organizational design and development
                                      • Plus: Worked as part of a people organization with HRs focused on talent optimization
                                      • Plus: Proven record of building, leading, and engaging diverse, high performing teams

                                      You’ll Love

                                      • Industry-leading compensation package
                                      • Flexible vacation policy
                                      • Fully Remote Work
                                      • Flexible and supportive work policy
                                      • 13th Month Pay
                                      • Fully Creativity in HR (Playground for HR)




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                                      Company Description

                                      The Product Manager will be responsible for interacting with business and technical stakeholders to translate the strategic direction into designs, with considerations for market best practices and competitive experiences within eCommerce. You will be responsible for considering all aspects and guiding the team to the outcomes that best serve our customers and Limevizio. You will make judgments and recommendations based on data, analysis, and knowledge. You will then ensure the proper translation of the vision, design, intended experience, and market value to the IT team. 

                                      This Job is a mix between Product and Project Manager who will be leading 4 developers 

                                      You Will

                                      • Designing, developing, and managing activities from product definition & planning to production and release
                                      • Developing the product strategy and roadmap
                                      • Managing new demand intake, project boards, and backlogs
                                      • Planning and driving sprints with user stories and success criteria
                                      • Be responsible for daily team management and cooperation with key stakeholders.
                                      • Have a good understanding of e-commerce platforms and businesses, and the ability to understand the new business models.
                                      • Good collaboration skills to work with multi-function teams from international backgrounds on a daily basis.

                                      You Have

                                      • Bachelor's degree or above.
                                      • 5 years of work experience in the e-commerce industry, and 3+ years of team management experience.
                                      • Experience as a product manager or product developer.
                                      • Excellent communication, collaboration, and project management capabilities, data-driven ability, and being able to flexibly adjust strategies in complex situations.

                                      You’ll Love

                                      • Industry-leading compensation package
                                      • Flexible vacation policy
                                      • Fully Remote Work
                                      • Flexible and supportive work policy
                                      • 13th Month Pay

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                                      Company Description

                                      We are looking for a Technical Lead who can take over the management of the development team and the translation of the founders' wish lists into the IT language.

                                      The project is a flower delivery aggregator in the USA and Canada.  
                                      In this position, the person will lead the developers, who are now working on their own. 
                                      The team consists of 4 Indians. They will have to manage or hire a new team.


                                      Who are we waiting for?

                                      A person who can put things in order, establish processes and turn IT chaos into a structure.


                                      Tasks:


                                      • Organize and customize the development process
                                      • Audit the competencies of the IT team, set it up, or recruit a new one
                                      • Set up and improve IT infrastructure
                                      • Organize the process so that tasks are completed on time.



                                      Candidate Expectations:


                                      • Technical experience
                                      • Understanding how IT development works
                                      • Experience in transferring tasks from human to IT and back.
                                      • Strong skills in project management and the ability to build processes
                                      • Experience with sprints
                                      • Ability to create a roadmap and prioritize
                                      • Working in English, you will have to communicate with colleagues from different countries. 
                                      • Strong exposure and understanding of PHP, Laravel, REST API, .NET, Python, and AWS


                                      The work is completely remote.
                                      Payment in $ with negotiable amount remuneration. 

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