PERMANENT WORK REMOTE
Company: Lime Vizio Inc
Website: https://www.Limevizio.com
Job Title: Customer Service Manager
LIME VIZIO has a tradition of excellence in flower delivery, and today we are one of the largest and most trusted online floral and gift retailers in the US and Canada. LIME VIZIO takes pride in being a leader in quality, innovation, artistry, and dependability. That tradition of innovation and forward-thinking has grown LIME VIZIO into a gifting powerhouse, with a family of brands that includes Blossom Flowers, Sunny Flowers, and Gift on Schedule. Our entrepreneurial culture and unwavering commitment to our people create a dynamic work environment that celebrates collaboration, quality, superior service, and constant innovation.
LIME VIZIO is an e-commerce technology company with 180 employees focused on providing product development and services support on multiple processes, domains, and technologies.
Our team is looking for a highly skilled call center customer service manager who can motivate sales and service supervisors to achieve department goals and champion their teams to deliver specific results for our clients.
This leadership position is responsible for daily operations and opportunities to improve conversion, efficiencies, and customer service levels, deliver specific sales objectives and support the call center in all facets.
Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred.
This is a full-time, Remote position
Our Call Center Supervisor provides accurate, efficient, and customer-focused service. You will supervise a team of about 10-15 Customer Service Specialists as you direct and support workflow processes and follow up on employees' productivity while ensuring the achievement of established service levels. Customer interactions and transactions will range from basic to moderately complex. Ensures policies and procedures are enforced.
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