Company Description

ABOUT THE ROLE

• Managing Ticketing Support but not limited to the following:

o   Do outbound calls and provide accurate information, seek approval for specific concerns like the need for substitution, redelivery, etc., and a satisfactory answer to their queries and concerns.

o  Communicate with florists either over the phone, email, or the secured messaging system of the company to confirm changes, gather information regarding an order, or ensure that an order is successfully placed.

o   Handle several tickets that need to be thoroughly reviewed to provide the best resolution fit for the concern and the customer on time.

o   De-escalate situations involving dissatisfied customers, offering patient assistance and support.

o   Guide customers through navigating the company site or using our self-service option.

o   Review customer or client accounts, providing updates and information about their order.

o Collaborate with other departments to create better methods to address customer complaints

o   Determining the efficient, most effective ways to answer a client’s or customer’s questions

TECHNICAL QUALIFICATION AND REQUIREMENTS

• DESKTOP/LAPTOP: i5 with at least 4 GB RAM and win10.
• USB TYPE Headset with Noise Cancellation feature.
• Wired Internet Connection with at least a minimum of 10mbps for the Internet download speed.

JOB COMPETENCY

• High School graduates with 1-year of experience in the Customer Service Field is a must.
• Must be amenable to a graveyard with a rotating schedule
• Ability to excel in a fast-paced, agile environment critical thinking and strong problem-solving skills
• Ability to adapt quickly to change, think on your feet, communicate positively, and work proactively
• Excellent communications skills – written and verbal and ability to handle all interactions with internal and external clients or customers with professionalism
• Could type at least 30 words per minute
• Any candidate who has previous SUPPORT AND CUSTOMER SERVICE experience is preferred.

SALARY: $3 per hour

BENEFIT:  Prorated 13th-month pay

HIRING PROCESS:  ONLINE APPLICATION -> ONLINE ASSESSMENT -> INITIAL INTERVIEW -> FINAL INTERVIEW

Click APPLY and get scheduled for a job interview!