Company Description

Lime Vizio Inc is a premier floral and gifting company, delivering flowers since 2010.

LIME VIZIO has a tradition of excellence in flower delivery, and today we are one of the largest and most trusted online floral and gift retailers in the US and Canada. LIME VIZIO takes pride in being a leader in quality, innovation, artistry, and dependability. That tradition of innovation and forward-thinking has grown LIME VIZIO into a gifting powerhouse, with a family of brands that includes Blossom Flowers, Sunny Flowers, and Gift on Schedule. Our entrepreneurial culture and unwavering commitment to our people create a dynamic work environment that celebrates collaboration, quality, superior service, and constant innovation.

LIME VIZIO is an e-commerce technology company focused on providing product development and services support on multiple processes, domains, and technologies.

ABOUT THE ROLE

As an experienced Customer Service Representative, you will provide support by reinforcing helpful information, answering questions, responding to complaints, walking customers through basic troubleshooting or setup processes, selling products and services to clients, and processing payments. 

·         Managing inbound calls but not limited to the following:

•      Assisting and resolving the customers’ queries and requests.
•      Managing call-back request from the customers including misrouted calls from another department.
•      Able to independently deal with a florist for any other Blossom Flower Delivery order-related inquiry.
•     Ideal candidates for the position can extensively assist and guide in helping the customer to the following: Delivery Status, Offer redelivery, Offer substitution, Missing add-ons, Claim not delivered, Cancellation request, Additional Charge Query, Declined Credit Card issues,  Offering Add-ons on customer’s order, Updating in recipient's information

·         Managing customers follow up concerns but not limited to the following:

•     Do outbound calls and provide accurate information, seek approval for specific concerns like the need for substitution, redelivery, additional payment, etc., and a satisfactory answer to their queries and concerns.
•     Communicate with florists either over the phone, email, or the secured messaging system of the company to confirm changes, gather information regarding an order, or ensure that an order is successfully placed.
•      Handle customer concerns that need to be thoroughly reviewed to provide the best resolution fit for the concern and the customer on time.
•       De-escalate situations involving dissatisfied customers, offering patient assistance and support.
•       Guide customers through navigating the company site or using our self-service option.
•       Review customer or client accounts, providing updates and information about their order.
•       Collaborate with other departments to create better methods to address customer complaints
•       Determining the efficient, most effective ways to answer a client’s or customer’s questions

TECHNICAL QUALIFICATION AND REQUIREMENTS

•        DESKTOP/LAPTOP: i3 or i5 with at least 8 GB RAM and above 2.0 GHz CPU 
•      USB TYPE Headset with Noise Cancellation feature.
•      Wired Internet Connection with at least a minimum of 10mbps for the Internet download speed.

JOB COMPETENCY

• High School graduates with 1-year of experience in the Customer Service Field is a must.
• Must be amenable to a graveyard with a rotating schedule
• Ability to excel in a fast-paced, agile environment critical thinking and strong problem-solving skills
• Ability to adapt quickly to change, think on your feet, communicate positively, and work proactively
• Excellent communications skills – written and verbal and ability to handle all interactions with internal and external clients or customers with professionalism
• Could type at least 30 words per minute
• Any candidate who has previous SUPPORT AND CUSTOMER SERVICE experience is preferred.

SALARY: $3 per hour

BENEFIT:  Prorated 13th-month pay

HIRING PROCESS:  ONLINE APPLICATION -> ONLINE ASSESSMENT -> INITIAL INTERVIEW -> FINAL INTERVIEW

Click APPLY and get scheduled for a job interview!