About the role: Customer Service Associate

Are you an experienced Customer Service Representative ready to take your skills to the next level?

At our company, we're seeking individuals like you to join our dynamic team as Customer Support Specialists.

Your Mission: You will be the friendly voice that provides exceptional support to our valued customers. Your responsibilities will include offering helpful information, addressing and resolving inquiries and customer's issues, serving as a guide of our customers showcasing our products and services, and processing payments.

Your Responsibilities Will Include:

Handling Inbound Phone Calls: 

·         Assist customers by addressing their queries and fulfilling their requests.

·         Manage call-back requests, including those that were misrouted from other departments.

·         Independently liaise with florists regarding Blossom Flower Delivery order-related inquiries.

Expertly assist customers with various needs, including:

· Checking delivery status

·  Offering redelivery options

·  Suggesting substitutions

·  Resolving issues with missing add-ons

· Handling claims for undelivered items

·  Processing cancellation requests

· Addressing additional charge inquiries

· Resolving declined credit card issues

· Recommending add-ons for customers' orders

· Updating recipient information

Managing Customer Follow-up Concerns: 

·        Make outbound calls to provide accurate information and seek approvals for specific concerns, such as substitutions, redelivery, or additional payments.

·        Communicate with florists through phone, email, or our secure messaging system to confirm changes, gather order information, or ensure successful order placement.

·        Handle customer concerns that require in-depth review for timely and suitable resolutions.

·        De-escalate situations involving dissatisfied customers, offering patient and empathetic assistance.

Technical Qualification And Requirements: 

·     Desktop or laptop with at least an i3 or i5 processor, 8 GB RAM, and a CPU clocked at 2.0 GHz or higher

·        USB headset with noise cancellation capabilities

·        Wired internet connection with a minimum download speed of 20 Mbps including back-up internet

Job Requirements: 

·       High school graduates with at least 1 year of experience in the customer service field are preferred

·         Must be willing to work a rotating graveyard shift

·         Ability to thrive in a fast-paced, agile environment with strong critical thinking and problem-solving skills

·         Quick adaptability, excellent communication (both written and verbal), and a proactive, positive attitude

·         Typing speed of at least 30 words per minute

·         Preference will be given to candidates with prior support and customer service experience

Compensation: 

Salary: $3 per hour

Benefits:

·         Prorated 13th-month pay

At Lime Vizio, we're excited to have you on board for this fantastic opportunity.

Join us in making our customers' special moments even more extraordinary with our stunning flowers and thoughtful gifts.

Apply today!