Company Description

Lime Vizio Inc is a premier floral and gifting company, delivering flowers since 2010.

LIME VIZIO has a tradition of excellence in flower delivery, and today we are one of the largest and most trusted online floral and gift retailers in the US and Canada. LIME VIZIO takes pride in being a leader in quality, innovation, artistry, and dependability. That tradition of innovation and forward-thinking has grown LIME VIZIO into a gifting powerhouse, with a family of brands that includes Blossom Flowers, Sunny Flowers, and Gift on Schedule. Our entrepreneurial culture and unwavering commitment to our people create a dynamic work environment that celebrates collaboration, quality, superior service, and constant innovation.

LIME VIZIO is an e-commerce technology company focused on providing product development and services support on multiple processes, domains, and technologies.

ABOUT THE ROLE

The Resolution Agent will be responsible for handling calls regarding transaction errors reported by customers and entering claims/disputes when required. Resolution Agent is expected to be subject matter experts regarding Reg E and ensure that the cardholder is provided with accurate information regarding their claims.

• Managing inbound calls but not limited to the following:

• Provide stellar, courteous, and professional customer service when interacting with the customer.
• Identify the type of transaction, and complete the appropriate Oral Notice claim when required.
• Become a subject matter expert regarding Reg E and covey appropriate and accurate information to the cardholder in compliance with the Reg.

Skills/Requirements:

• Manage complaints using available work tools, which will result in proper and timely resolution.
• Maintain a record of daily data communication transactions, problems, and remedial action taken of all active investigations and prioritize workload.
• Facilitate inter-departmental communication to provide customer support effectively.
• Respond to all Escalated tickets or concerns to the resolution department to ensure the best resolution for customers
• Thrives in a collaborative team environment
• Knowledge of the Electronic Funds Transfer Act (Regulation E) is a plus
• Knowledge of the Electronic Payments Association is a plus
• Knowledge of debit card charge-back codes is a plus
• Proficient in Excel, Outlook, Word
• Excellent written and verbal communication skills
• Proven propensity to learn new technologies quickly
• Strong organizational skills
• Handle multiple tasks simultaneously and prioritize assignments
• Demonstrates analytical problem-solving skills
• Detail-oriented
• Ability to provide stellar customer service to resolution
• Enjoys new challenges in a rapidly growing changing environment
• Self-motivated

TECHNICAL QUALIFICATION AND REQUIREMENTS

• DESKTOP/LAPTOP: i3 or i5 with at least 8 GB RAM and above 2.0 GHz CP
  
• USB TYPE Headset with Noise Cancellation feature.
• Wired Internet Connection with at least a minimum of 10mbps for the Internet download speed.

JOB COMPETENCY

• 3 months or more stay with Blossom Flower Delivery 
• Preferably from Blossom Flower Delivery Customer Service Dept.
• Has experience in Dispute, Charging, Refund and Fraud account
• Can work independently with minimal supervision
• Excellent verbal and written communication skills
• Preferably with 95% Reliability Score
• Flexible with work hours
• No current corrective actions
• Keen to details

BENEFIT:  Prorated 13th-month pay

HIRING PROCESS:  ONLINE APPLICATION -> ONLINE ASSESSMENT -> INITIAL INTERVIEW -> FINAL INTERVIEW

Click APPLY and get scheduled for a job interview!