HRM SAAS

Expert Shoppers Manager

Back

Expert Shoppers Manager

Department: Operations
Location: Remote
Employment Type: Full-Time

About the Role

We are looking for an experienced Manager to lead and develop our procurement team responsible for supplier sourcing, negotiation, and order execution.

This role combines people leadership, performance management, and process ownership. The Manager ensures the team delivers consistent results across key operational metrics including cancellation rate, negotiation savings, order flow stability, and documentation accuracy.

The ideal candidate is highly organized, data-driven, decisive under pressure, and experienced in managing remote operational teams.

Description

Company Description

  • Key Responsibilities

    Team Leadership

    • Lead, coach, and develop a team of Expert Shoppers

    • Conduct nesting and onboarding for new team members

    • Monitor individual and team performance

    • Provide structured coaching and performance feedback

    • Address underperformance and ensure accountability

    KPI & Performance Management

    • Track and manage team KPIs including:

      • Cancellation Rate

      • Negotiation Savings

      • Held Orders %

      • Average Order Value impact

    • Analyze performance trends and implement corrective actions

    • Ensure team meets defined service and cost-efficiency targets

    Process & SOP Management

    • Create, update, and standardize SOPs for procurement operations

    • Ensure consistent adherence to documentation and workflow standards

    • Improve procurement processes to enhance speed, quality, and savings

    Operational Oversight

    • Oversee daily procurement activities and workflow distribution

    • Make timely decisions on escalations and supplier-related issues

    • Ensure order tracking, quality verification, and recordkeeping standards are met

    Cross-Functional Collaboration

    • Work closely with Operations, Finance, QA, and other teams

    • Support cost control initiatives

    • Align procurement activities with company goals


Qualifications

  • 3+ years of experience in operations management, procurement, sales, or BPO team leadership

  • Proven experience managing remote teams

  • Strong analytical and KPI management skills

  • Experience developing and maintaining SOPs

  • Ability to make decisions under pressure

  • Strong coaching and performance management background

  • Excellent communication and leadership skills

Key Skills

  • Team leadership & coaching

  • Data analysis & reporting

  • Decision-making under pressure

  • Process optimization

  • Conflict resolution

  • Cross-functional coordination

  • Operational discipline

What Success Looks Like

  • Stable team performance across KPIs

  • Reduced cancellations and held orders

  • Strong negotiation savings

  • High documentation accuracy

  • Clear SOP governance and process stability

  • Engaged, accountable team

Apply
Apply